Please read the following information carefully.

If for any reason you are unsatisfied with our delivered item(s), you have the right to return the unused product within 10 days (with your receipt and the original packaging including hangtag) after the arrival of the goods. If you ordered a product from the VELVET MORNING STUDIO and want to exchange it to another color, size or a different product of our product range, we offer an Exchange service for the unused product within 10 days (with your receipt and the original packaging including hangtag) after the arrival of the goods. Items must not have been worn, washed or altered in any way, and must not show any signs of use.

We kindly ask you to pre-alert of your return.

Should your previous purchased product exceed the amount of replacement product plus we will make a refund of the difference or can create a store credit for your next purchase. If the amount of your previous purchased product is less then new replacement product plus new shipping costs, you have to pay the difference upfront. We will ship this replacement product depending on availability and if the new item(s) cost is balanced out. In any case we kindly ask you to send us the tracking number and pre-alert of your return for exchange, including the replacement product of your choice.

In the case of an effective revocation both parties are entitled to demand the refund of achievements mutually. In the event of deterioration of the goods VELVET MORNING STUDIO is entitled to claim a refund as compensation; this shall not apply when the deterioration is only based on tryout of the goods. Further you can avoid the claim for refund as compensation by using the goods carefully within the term. In the event that the refunded goods have been used, worn, washed or the signet has been removed, the refund as compensation can come up to the purchase price. Shipping costs of the refund delivery are not refunded by VELVET MORNIG STUDIO.

Carrier for Returns

You can select the carrier of your choice, we recommend DHL or EMS.

If you have any further questions on our Return or Exchange policy and processed, please get back to us at [email protected]

THANK YOU FOR YOUR UNDERSTANDING!